Useful Resources

Language Access: Key to Good Care

medical interpretation services
December 16, 2008

Communication between patients and health care providers is essential for the provision of proper care, but can be problematic for patients whose primary language is not English. Federal and state lawmakers have passed laws to ensure access to accurate medical interpretation services for non-English speakers with the goal of improving patient care and saving millions of dollars in misdiagnoses and wasted treatments. Updated March 2010

Understanding Language Access
Language Access: Helping Non-English Speakers Navigate Health and Human Services

Report from the National Conference of State Legislatures on how poor access to translation services affect health care quality and cost (PDF download)

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Statistics, Trends and Research
The Joint Commission

A cross-sectional study funded by the California Endowment on hospitals, language and culture

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Survey of Internal Medicine Physicians for Language Services

April 2007 study by the National Health Law Program gives data about the frequency of physician interactions with patients of limited English proficiency

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Public Policy
National Council on Interpreting in Health Care

The first multidisciplinary organization to publish national standards of practice in medical interpreting, including ethics

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The Office of Minority Health

Federal standards on culturally and linguistically appropriate services

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U.S. Department of Justice

Executive order mandating improved access to services for people with limited English proficiency

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U.S. Department of Health and Human Services

Information about federal protection against discrimination against limited English proficiency patients

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Office for Civil Rights

Federal resource on hospitals and effective communication

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Advocacy
National Health Law Program

Resources on language access from a public interest law firm dedicated to the improvement of health care for the working poor and unemployed

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Guidance for Consumers

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